Terms & Conditions
Welcome to Stay Retreats at Precious Pearl. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully.
1. General Information -
- Stay Retreats is a brand that manages sales and reservations on behalf of Hotel Precious Pearl.
- All bookings made through this website are subject to availability and acceptance.
- We reserve the right to modify or update these Terms & Conditions at any time without prior notice.
2. Booking & Payment -
- Guests must provide accurate details while making a booking. Any false information may lead to cancellation without refund.
- Full or partial payment may be required at the time of booking, depending on the chosen rate plan.
- Accepted payment methods include [Credit/Debit Cards, UPI, Net Banking, Wallets, etc.].
- All rates are quoted in INR and include applicable taxes unless otherwise specified.
3. Check-In & Check-Out -
- Standard check-in time: 12 noon
- Standard check-out time: 10:30 AM
- Early check-in and late check-out requests are subject to availability and may attract additional charges.
- Guests must present a valid government-issued photo ID (Aadhar, Passport, Driving License, etc.) at check-in.
4. Hourly & Daily Stays -
- Hourly stays are offered based on specific packages and time slots. Guests exceeding the allotted time will be charged for an additional slot/day.
- Daily stays follow the hotel’s standard check-in and check-out timings.
5. Cancellation & Refund Policy -
- Free cancellation or modification is allowed only if specified in the booking plan.
- Non-refundable bookings are not eligible for refunds under any circumstances.
- Refunds, if applicable, will be processed to the original payment method within 7–10 working days.
- “No-show” (failure to arrive without cancellation) will be charged 100% of the booking amount.
6. Guest Responsibility -
- Guests are responsible for their conduct during their stay. Any damage to hotel property will be charged to the guest.
- Illegal activities, including possession or use of banned substances, are strictly prohibited.
- The hotel reserves the right to deny entry or evict guests involved in unlawful, disruptive, or inappropriate behavior.
7. Liability Disclaimer -
Stay Retreats and Hotel Precious Pearl shall not be held liable for:-
- Loss or theft of valuables.
- Personal injury, accident, or illness unless directly caused to guest in case of any negligence.
- Service interruptions caused by unforeseen events (natural calamities, strikes, government restrictions, etc.).
8. Privacy Policy -
- Personal data collected during bookings will be used strictly for reservation and communication purposes.
- We do not share guest details with third parties unless required by law.
9. Governing Law -
- These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
- Any disputes shall fall under the exclusive jurisdiction of the courts in [Mumbai/Maharashtra].
10. Modifications -
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Please review this page regularly.