Terms & Conditions

Welcome to Stay Retreats at Precious Pearl. By accessing and using our website, you agree to comply with the following Terms & Conditions. Please read them carefully.

1. General Information -

• Stay Retreats is a brand that manages sales and reservations on behalf of Hotel Precious Pearl.
• All bookings made through this website are subject to availability and acceptance.
• We reserve the right to modify or update these Terms & Conditions at any time without prior notice.

2. Booking & Payment -

• Guests must provide accurate details while making a booking. Any false information may lead to cancellation without refund.
• Full or partial payment may be required at the time of booking, depending on the chosen rate plan.
• Accepted payment methods include [Credit/Debit Cards, UPI, Net Banking, Wallets, etc.].
• All rates are quoted in INR and include applicable taxes unless otherwise specified.

3. Check-In & Check-Out -

• Standard check-in time: 12 noon
• Standard check-out time: 10:30 AM
• Early check-in and late check-out requests are subject to availability and may attract additional charges.
• Guests must present a valid government-issued photo ID (Aadhar, Passport, Driving License, etc.) at check-in.

4. Hourly & Daily Stays -

• Hourly stays are offered based on specific packages and time slots. Guests exceeding the allotted time will be charged for an additional slot/day.
• Daily stays follow the hotel’s standard check-in and check-out timings.

5. Cancellation & Refund Policy -

• Free cancellation or modification is allowed only if specified in the booking plan.
• Non-refundable bookings are not eligible for refunds under any circumstances.
• Refunds, if applicable, will be processed to the original payment method within 7–10 working days.
• “No-show” (failure to arrive without cancellation) will be charged 100% of the booking amount.

6. Guest Responsibility -

• Guests are responsible for their conduct during their stay. Any damage to hotel property will be charged to the guest.
• Illegal activities, including possession or use of banned substances, are strictly prohibited.
• The hotel reserves the right to deny entry or evict guests involved in unlawful, disruptive, or inappropriate behavior.

7. Liability Disclaimer -

Stay Retreats and Hotel Precious Pearl shall not be held liable for:-

• Loss or theft of valuables.
• Personal injury, accident, or illness unless directly caused to guest in case of any negligence.
• Service interruptions caused by unforeseen events (natural calamities, strikes, government restrictions, etc.).

8. Privacy Policy -

• Personal data collected during bookings will be used strictly for reservation and communication purposes.
• We do not share guest details with third parties unless required by law.

9. Governing Law -

• These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
• Any disputes shall fall under the exclusive jurisdiction of the courts in [Mumbai/Maharashtra].

10. Modifications -

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Please review this page regularly.